Suzi White

Fort Collins, CO based IT Analyst experienced in enterprise software administration, development and support

Career Profile

Customer service oriented information technology professional with 6 years of experience supporting, training and consulting with technology users in higher education.
Effective communicator who bridges the gap between users and software developers by providing development requirements informed by customer feedback.
Highly analytical thinker capable of systematically evaluating business processes and then prioritizing and providing recommendations for improved workflow and effectiveness.
Statistical analyst focused on assessing service effectiveness by compiling metrics, designing surveys and summarizing results.

Office applications and major operating systems
Adobe applications
Programming principles and languages
- Python, Perl/CGI, XHTML/CSS, UNIX, and SQL
Statistical applications and modeling
Business intelligence report development
Information architecture and information organization
Usability
Systems analysis and design
Project management
Website/software evaluation and redesign

Adminsitered and developed for an enterprise ticket tracking system use by over 100 departmental groups
Provided technical support, training and help documentation
Consulted on business processes and offered workflow recommendations
Translated user feedback into technical functionality requirements
Determined and tracked software bugs

Masters in Library and Information Science, Indiana University
Bachelor of Arts in Mathematics and Statistics, Smith College